Personal data we may otherwise collect about you

With regard to each of your visits to our sites, we automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform. For further information about the technical information which we collect please see Cookies & similar technologies section below, and our Cookies Policy.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We are also working closely with third parties (including, business partners, sub-contractors in technical, payment and delivery services, advertising networks, data analytics service providers, and search information providers) and may receive from or share information about you with them. All such processing is undertaken for the purposes of carrying out Concern’s activities as detailed in this privacy statement, in compliance with applicable data protection law.

Cookies & similar technologies

Our websites and sub-domains use cookies and similar technologies to: provide users with the best possible digital experience; improve our website’s functionality and security; understand more about who visits our websites, where they come from, and how they donate; and to assist us in spreading news about Concern’s work through digital marketing activities.

Please visit our Cookie Policy to find out more about cookies and similar technologies. You can find a detailed list of all cookies placed on devices via our website, and a list of vendors placing those cookies including links to their privacy statements, in the Cookie Declaration on the cookie policy page.

Refusing / opting out of cookies

Some cookies, such as marketing cookies or preference cookies require your consent before we use them. If you want to manage your consent, including withdrawing your consent / opting out of these cookies, you can do so at any time here:

Manage your cookie preferences

Some of our cookies are considered necessary/essential to the working of the site and so they operate on the site without consent.

Our site and subdomains may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Profiling

As described in the table above, in order to identify donors who might be interested in supporting Concern's activities, we sometimes use personal donor data like past donations and geo-demographic information, along with public information from sources such as company records, social media sites like LinkedIn, and media outlets like newspapers. We carefully evaluate this information using a method called Donor Propensity Profiling. Additionally, Concern assigns a profile to each donor in our Supporter Relationship Management system, categorising them into broader lifestyle and behavioural segments. This helps us tailor our fundraising and marketing efforts to better match the interests of our supporters.

If you do not wish your information to be used as part of donor propensity profiling or to have a profile assigned to you on our CRM, please call our donor support team on 01 417 7777, or by email to preferences@concern.net

Third party marketing

This is the sharing of donor data securely with approved external third-party platforms so Concern can send tailored marketing messages to audiences using these platforms. If you would rather we did not share your data for this kind of marketing you can object to this by calling our donor support team on 01 417 7777, or by email to preferences@concern.net

Your rights with regard to your information

You have rights under Irish and EU data protection law, with regard to how we collect and use your data. You can exercise these rights at any time by contacting us via email at preferences@concern.net or in writing at: The Data Protection Officer, Concern Worldwide, 52/55 Lower Camden Street, Dublin 2, Ireland.

You have the right to access personal data we hold which relates to you, and related information including how we acquired such data where it wasn’t provided by you, and the purposes for which it is being used.
You have the right to have inaccurate personal data rectified. If you discover that we hold inaccurate personal data about you, you have a right to instruct us to correct that information.
In certain circumstances, you have the right of erasure. This means that you can request that Concern removes any and all references to you from our records and systems. We will comply with all such requests in a timely manner, as required by GDPR, unless a permissible exemption to erasure applies, for example a legal obligation that requires us to retain your data.
You have the right, at all times, to object to marketing communications. When we receive an objection from you, such as by unsubscribing from electronic marketing communications or opting out of postal marketing, Concern will stop sending marketing communications to that number, email or postal address.
You may also have the right to object to our processing of your personal data, where that processing is based on our legitimate interests, unless we have compelling grounds or otherwise need your data for legal reasons.
Where we process your personal data based on your consent, you have the right to withdraw that consent at any time with effect for the future. The withdrawal of your consent does not affect the use of your information before the withdrawal.
You also have the right to request that we restrict our processing of your data, and a right to data portability, i.e. the right to have your data transmitted to you or another party in a portable format, which may be applicable in certain circumstances.
Concern creates a profile of donors in order to inform our direct marketing. We describe this in the table above. If you wish to object to this profiling please contact dpo@concern.net or preferences@concern.net

Complaint

If you feel your personal data has been processed inappropriately, please let us know and we will do everything we can to rectify the situation. You can email our DPO at dpo@concern.net

You have the right to lodge a complaint with a regulator such as our supervisory authority, the Irish Data Protection Commission, another EU supervisory authority or, in the UK, the Information Commissioner’s Office.

Disclosure of your information

We share your personal information with any member of our Group of organisations, which means our ultimate holding company and its subsidiaries. We share your information with selected third parties including:

Partners, suppliers and sub-contractors for the performance of any contract we enter into with them for a specified purpose (for example, printers, banks, payment service providers, payment software solution providers, data analysts, SMS and email marketing providers, social media platforms, data verification service providers, and tax authorities);
Institutional donors; In some cases we are required to share personal data of beneficiaries with our institutional donors as part of the funding agreement in order that they assess the progress of the programme and provide services themselves.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
Analytics, web developers and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties in the following circumstances:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
In the event that we restructure or reorganise our organisation in which case we may disclose your Personal Data to the relevant parties.
If any Concern entity or substantially all of its assets are acquired by a third party, in which case personal data held by it will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements, or to protect the rights, property, or safety of any of the Concern entities, our beneficiaries, our service recipients or others. This includes exchanging information with other companies and organisations for the purposes of national security, fraud protection and credit risk reduction.

Where we send and store your personal data

We transfer and store data globally. Where we transfer, store or otherwise process personal data outside the EEA we ensure appropriate safeguards, contractual or otherwise, are in place and in compliance with applicable data protection law. Concern also transfers data collected in accordance with this Privacy Statement to Concern Worldwide UK. We also transfer data to other countries where our partners, vendors, service providers and other third parties are located outside of the EEA, for the purposes described in this policy.

We rely on Adequacy Decisions from the European Commission where they recognise that certain countries and territories outside of the European Economic Area ensure an adequate level of protection for personal information. We transfer data from the European Economic Area to countries including the US, UK, Belarus and Georgia. For transfers to jurisdictions that do not benefit from an Adequacy Decision, Concern relies on Standard Contractual Clauses or the EU/US Data Privacy Framework, as applicable. If you would like a copy of our Standard Contractual Clauses, please contact dpo@concern.net.

Concern takes all reasonable steps necessary to ensure that your personal data is processed securely and in accordance with this Privacy Statement.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Changes to our privacy statement

Any changes we may make to our privacy statement in the future will be posted on this page. Please note that we will email you with any material changes to this statement.

Please check this Privacy Statement occasionally to see any updates or changes to our privacy statement.

Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to: The Data Protection Officer, Concern Worldwide, 52/55 Lower Camden Street, Dublin 2, Ireland or DPO@concern.net or call 01 417 7700.

This page was last updated in September 2025.

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